Our mission statement
Delivering the highest level of care to all patients
Our commitment to our patients
- We will treat you as an individual and give you courtesy and respect at all times.
- We will endeavour to fully explain any tests and treatments that we plan to arrange and ensure you are in agreement with them.
- To explain proposed treatments and medication in the clearest way possible.
- Understand and respect our patients’ cultural and religious beliefs and their right of privacy.
- Give our patients access to their medical records if they request them in line with current guidance.
- Ensure that our staffs maintain strict confidentiality at all times with your personal and medical information.
- Endeavour to see patients on time and where there are delays to keep patients informed.
- Create a comfortable atmosphere for patients whilst waiting to be seen.
- Make sure all staff are easily identified.
- That when we fall short of these standards, we will be open about our shortfalls, offer an apology and work to put things right for the future.
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