Patient Charter

The Charter outlines the aims of the Practice and what we also request from our patients

Our Responsibilities to You:

We will treat you as an individual and give you courtesy and respect at all times
We will endeavour to fully explain any tests and treatments that we plan to arrange and ensure you are in agreement with them
To explain proposed treatments and medication in the clearest way possible.
Understand and respect our patients’ cultural and religious beliefs and their rights of privacy.
Give our patients access to their medical records if they request them in line with current guidance
Ensure that our staff maintain strict confidentiality all times with your personal and medical information
Endeavour to see patients on time and where there are delays to keep patients informed
Create a comfortable atmosphere for patients whilst waiting to be seen.
Make sure all staff are easily identified.

Your Responsibility to Us;

To treat all our staff, clinical and non-clinical with courtesy and respect.
Please arrive on time for your appointment, which is for one person only. If you need an appointment for another member of the family please book them their own appointment, this is to ensure the clinician has sufficient time to deal with their medical need appropriately
Ensure you can cancel appointments you are unable to keep or no longer need at least one hour before the appointment time but preferably with as much notice as possible; we can then offer this appointment to someone else.
Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.
Please let us know if any of your contact details change
Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
Please ask us questions if you are unsure of anything.
Please show respect and consideration to other patients, for example by not making phone calls in the surgery

CONTACT DETAILS