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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Your Appointment
Ethnic Minorities
We recognise cultural differences and have multi-lingual staff. Patients who struggle with English can request a free translator at reception for their appointment.
Chaperones
Committed to a safe, supportive environment, we offer chaperones during appointments to ensure patient comfort and dignity.
1 Problem per Appointment
For clinical safety, appointments should only be used for a single issue. If you have multiple issues, please ask for a double appointment.
Book an Appointment
Urgent appointments
For urgent cases and sick children, call the surgery as soon as possible to schedule a same-day appointment.
You will be asked to share your issue, which helps us plan, and your information always stays confidential.
Patients without an appointment may be asked to wait longer until the doctor can find time to see them, as appointments are heavily booked in beforehand.
How to book
- Telephone: 020 8962 8700
Extended Access
We also have extended access available. See our Out of Hours information.
Routine appointments
Ways to book
- Download the NHS App
- Request an appointment online
- Use our online services
- Telephone: 020 8962 8700
- Visiting the surgery between 8am and 6:30pm
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
If you need a home visit, you can help us by calling reception before 11am.
Telephone: 020 8962 8700
Home visits are only available for those who are housebound or too ill to visit the practice.
Community nurses can visit if referred by your GP, and health visitors will visit new parents or families with children under 5 if newly registered with a GP.
Change or Cancel an Appointment
Patients must arrive on time for their appointments. If you cannot attend, please inform us as soon as possible so we can allocate your slot to someone else.
Arriving 10 minutes late means you will need to re-book. Missed appointments without notice are unfair and will be noted in your record.
Important
Patients who miss 3 or more appointments in a year will be removed from the surgery.
To cancel your appointment:
- Phone us on 020 8962 8700
- Cancel using our online services
- Use your NHS account (through the NHS website or NHS App)
Out of Hours
Extended Access
We offer pre-bookable appointments at St Charles Hospital Extended Hours Hub to see a GP. This is part of a Extended Hours Service commissioned by us and other West London practices.
The appointments can only be booked via the practice and are with a GP.
Appointments are available:
- Monday to Friday: 6pm to 9pm
- Saturday: 8am to 8pm
- Sunday: 6pm to 9pm
We would highly recommend the use of these appointments especially after the end of the Walk-In service. They are highly under utilized and are always available.
These appointments are only available for patients registered to a West London Practice and can only be booked via the practice.
Enhanced Access Hubs
Important
Walk-ins are not allowed within the Enhanced Access HUBs.
The Enhanced Access HUBs within the Royal Borough of Kensington and Chelsea offer our locally registered patients additional access to services in the evenings, weekends and bank holidays.
They provide a range of appointments at the HUBs that we can refer you to.
How to request?
Opening Times
- Monday to Friday: 6:30pm to 9pm
- Weekends: 8am to 8pm
Our Local Hubs
St Charles Centre for Health & Wellbeing – Integrated Care Centre
Exmoor Street
London
W10 6DZ
The Violet Melchett Health Centre
30 Flood Walk
London
SW3 5RR
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.